Q: Why does the battery in my (older) USB docking station become drained?
A: In Windows XP, the power management scheme allows the computer to deny power (via the USB bus) to the USB docking station, when the computer goes into sleep mode, or after a period of inactivity. Users affected by this issue are encouraged to turn off the POWER MANAGEMENT feature in Windows XP, allowing the USB docking station to receive consistent, uninterrupted power, even when the computer is inactive. Normally, the best way in which to do this is by opening the device manager, selecting the ROOT HUB listing(s), selecting the power management tab, and un-checking the appropriate option.
Q: How can I tell if my USB docking station's battery runs low?
A: Generally, the older models of USB docking stations that are affected by excessive battery drainage will produce images that, in some cases, appear to contain an inordinate amount of "noise", often with stripes or other anomalies. Suni Imaging Systems can upgrade affected USB docking stations to AC-powered functionality, ensuring that battery power and drainage do not become factors in performance.
Q: What's involved in converting or upgrading my USB docking station?
A: Normally, the battery will be removed, and the power circuitry will be modified to accommodate an AC Adaptor, ensuring consistent, uninterrupted power. Users will need to ensure that the box is able to receive AC power consistently.
Q: When attempting to capture X-Ray images, I receive an error message stating "USB BOX CAN'T BE INITIALIZED". What's the issue?
A: This error message is often a function of poor communication between the USB bus and the USB docking station. In short, communications can't be established. Users should check to ensure that the driver is properly installed by reviewing the appropriate listing in the DEVICE MANAGER, where the USB docking station should be identified as SUNI IMAGING USB-1600 Intraoral X-Ray Imaging Device. Should the problem persist, users should disconnect the USB cable from the USB docking station, and re-connect it, after rebooting the system.
Q: I am receiving an error message stating: "Unable to write to USB Pipe"; what does that mean?
A: This error message is often a function of an improperly installed driver, or a battery that has become drained in the older models of the USB docking station housing. Users should check to ensure that the driver is installed. If the problem persists, please contact Suni Medical Imaging to obtain a Return Material Authorization for evaluation of the device.