Frequently Asked Questions

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Q: I'd like to install the Prof. Suni to the Server, and avoid having to manually install it to all of the Network Client computers. Is this possible?
A: Yes. The Prof. Suni software allows you to essentially avoid having to do multiple installationin networked environments. Simply install the Prof. Suni software to the Server, and you'll be able to easily run the Prof. Suni application from any connected client, assuming you have a valid license for each computer that opens and runs the software.

Q: I would like to ensure that all of the client workstations—I'm on a network-have access to the NAME GRABBER function, even though the Prof. Suni and Name Grabber applications are only installed on the Server. Is there a solution?
A: Yes. Go to one of the client workstations, and navigate to the installation directory on the server(generally in "program files".) Run the Name Grabber.exe application file. When the application starts, you will be prompted to determine whether you'd like Name Grabber to automatically start on the current client workstation. Selecting YES ensures that Name Grabber starts when the client PC is booted.

Q: I've installed Prof. Suni to the server, but now I need to attach the Suni USB Docking Station to a networked client computer. Will I need to install additional software?
A: Yes. You'll want to ensure that any computer connected to a Suni USB Docking Station has the proper driver installed. To do this, simply insert the Prof. Suni CD into the CD-ROM drive (of the host computer), and cancel the installation of Prof. Suni, when the Installer automatically starts. Connect the USB Docking Station, and ensure that it's plugged into the Power Adapter. Your PC will recognize new hardware being installed, and prompt you to select the source of the driver file. You should choose the AUTOMATIC installation, allowing the PC to obtain the driver file from the CD that's been inserted.

Q: During the installation of the software, I get an Error Message stating the software hasn't passed WINDOWS LOGO TESTING, and that proceeding with the installation could damage my computer. What should I do?
A: This is a dialog box that appears on Windows XP-based systems when software (or drivers) are installed that haven't been formally reviewed by Microsoft Labs. You should elect to click CONTINUE ANYWAY when presented by this dialog box. Installing our software or drivers will not damage your system, or affect the performance of your computer.

Q: I can't take an X-Ray image; it seems that my sensor isn't working. What should I do to fix this?
A: Before you capture an X-Ray Image for the first time, you'll want to ensure that the Sensor(s) have theappropriate Correction file installed on the system. These files are provided in the form of a CD, and are included with the Kit for Dr. Suni and Dr. Suni Plus systems. To install the files, open the Prof. Suni software. Select TOOLS > SENSOR UTILITIES > ADD X-RAY SENSOR. Select the Sensor (from the list in the dialog box that appears,) and you will be prompted to insert the CD that corresponds to the sensor. Please ensure that the Sensor ID File number is the same on the CD as the Sensor in the list.

Q: Why does the battery in my (older) USB docking station become drained?
A: In Windows XP, the power management scheme allows the computer to deny power (via the USB bus) to the USB docking station, when the computer goes into sleep mode, or after a period of inactivity. Users affected by this issue are encouraged to turn off the POWER MANAGEMENT feature in Windows XP, allowing the USB docking station to receive consistent, uninterrupted power, even when the computer is inactive. Normally, the best way in which to do this is by opening the device manager, selecting the ROOT HUB listing(s), selecting the power management tab, and un-checking the appropriate option.

Q: How can I tell if my USB docking station's battery runs low?
A: Generally, the older models of USB docking stations that are affected by excessive battery drainage will produce images that, in some cases, appear to contain an inordinate amount of "noise", often with stripes or other anomalies. Suni Imaging Systems can upgrade affected USB docking stations to AC-powered functionality, ensuring that battery power and drainage do not become factors in performance.

Q: What's involved in converting or upgrading my USB docking station?
A: Normally, the battery will be removed, and the power circuitry will be modified to accommodate an AC Adaptor, ensuring consistent, uninterrupted power. Users will need to ensure that the box is able to receive AC power consistently.

Q: When attempting to capture X-Ray images, I receive an error message stating "USB BOX CAN'T BE INITIALIZED". What's the issue?
A: This error message is often a function of poor communication between the USB bus and the USB docking station. In short, communications can't be established. Users should check to ensure that the driver is properly installed by reviewing the appropriate listing in the DEVICE MANAGER, where the USB docking station should be identified as SUNI IMAGING USB-1600 Intraoral X-Ray Imaging Device. Should the problem persist, users should disconnect the USB cable from the USB docking station, and re-connect it, after rebooting the system.

Q: I am receiving an error message stating: "Unable to write to USB Pipe"; what does that mean?
A: This error message is often a function of an improperly installed driver, or a battery that has become drained in the older models of the USB docking station housing. Users should check to ensure that the driver is installed. If the problem persists, please contact Suni Medical Imaging to obtain a Return Material Authorization for evaluation of the device.

Q: Occasionally, the Sensor triggers by itself randomly; why is that happening?
A: Generally, this is caused by cables that have become damaged by abuse. It's also possible that the sensor cable isn't fully or properly plugged in to the USB docking station. Users should examine the connection to ensure that the cable is well connected to the port on the USB docking station.

Q: The Sensor doesn't trigger; I can't take X-Ray images; what's happening?
A: See the answer above. Remember: Sensor cables can become damaged over time, especially when subjected to extreme bending or stretching. In older style USB capture boxes that have now been discontinued (USB-1200) it is also possible that the USB Docking Station has a battery that has become drained or damaged. Please review the FAQs for USB Docking Station recommendations.

Q: When attempting to capture X-Ray images, I receive an error message stating "USB BOX CAN'T BE INITIALIZED". What's the issue?
A: This error message is often a function of poor communication between the USB bus and the USB docking station. In short, communications can't be established. Users should check to ensure that the driver is properly installed by reviewing the appropriate listing in the DEVICE MANAGER, where the USB docking station should be identified as SUNI IMAGING USB-1600 Intraoral X-Ray Imaging Device. Should the problem persist, users should disconnect the USB cable from the USB docking station, and re-connect it, after rebooting the system.

Q: I am receiving an error message stating: "Unable to write to USB Pipe"; what does that mean?
A: This error message is often a function of an improperly installed driver, or a battery that has become drained in the older models of the USB docking station housing. Users should check to ensure that the driver is installed. If the problem persists, please contact Suni Medical Imaging to obtain an Return Material Authorization for evaluation of the device.

Q: My X-Ray Images don't look right. The teeth appear to be too sharp, as if they've been chopped-off at the top. What's the deal?
A: Normally, this is a result of an X-ray exposure that simply went too long. The best (and simplest) solution is to reduce the amount of time of the exposure.

Q: Why are my X-Ray Images so grainy-looking?
A: Images that have too much "noise" are often under-exposed. Users should INCREASE the exposure time.

Q: Does the Prof. Suni software allow for Noise Reduction?
A: Yes. You can manually adjust a number of variables, including Noise. When in Prof. Suni, select Tools > Options > Sensor. Select your sensor from the list, and you will see several tabs specific to image quality, including NOISE REDUCTION. Please note: you will require the password to modify any settings.

Q: I've been adjusting my settings on the X-Ray Unit, but aren't there some things I can do in the Prof. Suni software to enhance or correct image quality?"
A: Yes, there are. In fact, the Prof. Suni software offers a large number of filters and image enhancing functions that will improve the overall image quality, enhance problem areas, correct contrast, etc. These features can make a significant difference. But we often recommend that users focus on obtaining a fundamentally "good" X-Ray by employing sound techniques and good practices. In other words, you should start by getting the best X-Ray image possible; after that, you can improve on an already good image.

Q: Will changing the EXPOSURE TIME on the X-Ray unit affect image quality?
A: Yes. Users should remember that different areas of the mouth may require exposure times to be adjusted. For example, Upper Teeth will normally require a longer exposure than lower teeth; Molars will also require a longer exposure time; Front teeth will require a shorter exposure. One of the rules of thumb is that generally, the farther back you go, the longer the exposure should be.

Q: Will Prof. Suni work in a networked environment?
A: Yes. In fact, it's recommended that you install Prof. Suni only to the server, allowing the client workstations to run the program remotely. Rather than fully install the Prof. Suni application to the client workstations, users should browse (to the server), create a shortcut, and place the shortcut on the client workstation. Double-clicking the new shortcut will open and run the Prof. Suni program as if it were installed locally.

Q: If I install the Prof. Suni software only to the server, do I need licenses for the client workstations?
A: Yes. Each PC that runs the Prof. Suni software will require a separate license for the software. Your Authorized Suni Partner can provide information regarding obtaining a PAC License, in which multiple workstations are licensed and configured to run the Prof. Suni software.

Q: Is Prof. Suni compatible with Windows XP?
A: Yes. You should update your Document Templates, though, to ensure that you can successfully export images to Microsoft Word, when appropriate.